[ The foundation · process mining ]

Every agent stands on a decade of process mining science.

Before any agent can improve a process, it has to see the process — exactly as it runs, not as a flow chart on the wall. Namuda's engine ingests transactional events from your line-of-business systems, reconstructs the true end-to-end flow, and measures conformance, variants and rework continuously.

This is the substrate. Every agent — ours or yours — queries the same event log, which means they reason from the same ground truth instead of opinions.

  • End-to-end discovery Reconstruct the real process from raw events — not interviews.
  • Conformance & variants Measure deviation against the standard, surface workarounds.
  • Quantified bottlenecks Cycle time, rework cost and SLA risk attached to every variant.
  • Drift detection Continuous monitoring catches regressions in hours, not quarters.
Connected sources · live 3.4M events / day
SAP
SAP S/4HANAP2P · O2C event tables
1.2M /d
SF
SalesforceCases & opportunity stages
340k /d
SN
ServiceNowIncident & change events
580k /d
D365
Dynamics 365Order & fulfilment lifecycle
410k /d
IoT
Shop-floor MES & IoTRun, downtime, changeover signals
820k /d
process-mining engine
Namuda Process Graphconformance · variants · cost-per-path
14,283
variants tracked
[ The starter team · 04 pre-built specialists ]

Your core improvement team, ready on day one.

Four agentic specialists, each with a clear job in the lean improvement cycle. They work together the way a real continuous-improvement office does — only they never sleep, never lose context, and never need a slide deck to explain their findings. Hire them as-is, or extend them with agents you design yourself.

/01 — SCOUT
M

Mira

Process Scout

Connects to your ERP, CRM, ITSM and IoT logs. Reconstructs the real process — variants, loops, and the routes nobody documented.

  • SAP · Dynamics · ServiceNow · Salesforce
  • Variant discovery
  • Conformance checking
/02 — ANALYST
A

Aki

Quantitative Analyst

Turns variants into euros. Sizes every bottleneck by lost margin, SLA penalty and working-capital drag — so you know what to fix first.

  • Bottleneck quantification
  • ROI & payback modelling
  • Statistical significance testing
/03 — ARCHITECT
N

Noor

Improvement Architect

Designs countermeasures rooted in Lean & Six Sigma. Writes the A3, picks the owners, sets the leading indicators — all reviewable before anything ships.

  • Root-cause analysis
  • A3 & PDCA generation
  • Countermeasure ranking
/04 — DOER
T

Toma

Execution Doer

Pushes the change. Files the ticket, updates the workflow rule, nudges the owner. Closes the loop and proves the impact in the same dashboard.

  • Workflow automation
  • Owner orchestration
  • Impact verification
[ Build your own · HR for operational efficiency ]

Hire more agents. Designed by you, for your processes.

The four core specialists handle the lean improvement cycle. But every operation has its own jobs that need doing — a Maverick Spend Watcher, a Claims Triage Auditor, a Bottleneck Sentinel for Line 7. Namuda is the workspace where you design those agents, connect them to your line-of-business sources, and put them on the roster.

Think of Namuda as an HR system for an agentic workforce. You set the job description, pick the data the agent can see, define when it should escalate to a human — and the process-mining engine gives every agent the same trustworthy view of how work actually flows.

Line-of-business sources 12
  • SAP SAP S/4HANA ● live
  • SF Salesforce ● live
  • SN ServiceNow ● live
  • CB Coupa ● live
  • JR Jira ● live
  • D Dynamics 365 ● live
  • HS HubSpot + connect
  • SH Shopify + connect
Agent designer DRAFT
S
Sigrid
Maverick Spend Sentinel
EDITING
Job: Watch all PO-less invoices over NOK 50k. When a department exceeds its monthly off-contract spend by 15%, draft a Slack message to the category manager with the top 5 vendors and a proposed contract route.
Sees · sources
SAP · invoice events Coupa · contracts D365 · GL postings
Acts · permissions
Slack · category-mgr DM Coupa · suggest contract (human approval)
Escalates to
Aki · for ROI sizing Noor · for countermeasure design
Your roster 11 agents
CORE TEAM
  • M
    Mira
    Process Scout
  • A
    Aki
    Quant Analyst
  • N
    Noor
    Architect
  • T
    Toma
    Doer
YOUR SPECIALISTS
  • S
    Sigrid
    Maverick Spend
  • L
    Liva
    Claims Triage
  • K
    Kåre
    OEE Sentinel
  • E
    Eira
    KYC Refer-Back

Example specialists customers have built

Each one is a few hundred words of prompt, the right LoB sources, and the boundaries of what it can act on without a human.

S
Sigrid
Maverick Spend Sentinel
Watches off-contract spend, surfaces vendors that should be under category contracts, drafts the case for procurement.
SAPCoupaD365 GL
L
Liva
Claims Triage Auditor
Audits FNOL routing decisions overnight, flags claims sent down the wrong path, calculates LAE impact.
GuidewireSalesforceDocMgmt
K
Kåre
OEE Sentinel · Line 7
Watches changeover and downtime events on a single bottleneck cell, escalates pattern shifts within the shift.
MESIoT eventsMaintenance
E
Eira
KYC Refer-Back Watcher
Catches onboarding cases bouncing between compliance and front-office more than twice, proposes the missing artefact.
CRMKYC stackDocMgmt
R
Runa
DSO Watch · Top 50 Accounts
Tracks payment behaviour drift on largest accounts, warns AR before it hits the aging report.
SAP ARSalesforceBank feed
O
Odin
Change Failure Auditor
Correlates ServiceNow incidents with recent deployments, flags change records that statistically caused the regressions.
ServiceNowGitHubPagerDuty
[ Self-healing processes ]

Self-healing processes that auto-quantify ROI are now a reality.

Every fix Namuda proposes carries a price tag — and every fix Namuda ships is measured against that price tag in the same event stream it found the problem in.

When a process drifts back, the team detects it within hours, re-opens the countermeasure, and patches itself. ROI compounds instead of decaying.

  • 01
    Continuous detection New bottlenecks surfaced as they emerge — not at the next quarterly review.
  • 02
    Auto-quantified business case Every finding shipped with a euro figure, a confidence interval, and the data trail.
  • 03
    Closed-loop verification Impact tracked in the same event log — no separate KPI dashboard to maintain.
  • 04
    Drift detection & re-healing If the process regresses, the team re-opens the case and ships the fix again.

Improvement loop · Procure-to-Pay

SELF-HEALING
1
Detected — duplicate invoice path
MIRA · 14:02 · 1,283 cases affected
+ €112k
2
Quantified — leakage & rework
AKI · 14:04 · 95% confidence
€480k/yr
3
Designed — 3-way match rule v2
NOOR · 14:06 · A3 #2294
A3 ✓
4
Shipped & verified in SAP
TOMA · 14:18 · −68% duplicates
✓ live
Net annualised impact · YTD
€ 4.27 M
+ €312k since last week
41 cases
shipped
[ Proof · Across industries ]

Different processes. Same playbook.

From a procurement desk in Oslo to a claims floor in Helsinki, the team adapts to your data and your terminology. Below are representative outcomes from improvement-as-a-service deployments.

Procurement

Procure-to-Pay

3-way match · invoice exceptions · maverick spend
P
42%
Invoice exceptions
28%
Maverick spend
3.1×
Early-payment discounts captured
Insurance

Claims handling

FNOL → settlement · leakage detection · SLA
I
31%
Time to settle
19%
Claims leakage
17pt
NPS, post-claim
Banking

Onboarding & KYC

application → activation · review queue · refer-back loops
B
46%
Onboarding lead time
52%
Refer-back loops
23%
Activated accounts / FTE
Industrial

Manufacturing flow

order → ship · changeovers · WIP & bottlenecks
M
21%
OEE on bottleneck cells
34%
Order-to-ship cycle time
27%
Work-in-progress inventory
[ How it works · 03 phases ]

From signed contract to first quantified win — in weeks, not quarters.

Improvement-as-a-Service replaces the consulting engagement with a working team that ships from week one.

Connect

We plug into your transactional systems. The Scout reconstructs the real process from your event data — not from interviews. You get a baseline within days.

WEEK 1 · DATA · BASELINE

Quantify

The Analyst sizes every variant in money. The Architect drafts countermeasures with owners and target metrics. You approve the ones that pay back.

WEEK 2–3 · A3 · APPROVAL

Heal & track

The Doer ships. The team measures impact in the same event log it discovered the problem in. If the process drifts back, the loop re-opens automatically.

WEEK 4 → ∞ · CONTINUOUS
[ In production · Glamox AS ]
“Namuda gives us the helicopter view no other system managed to offer — and the team behind it does the work we used to outsource to consultants.”
Tuan Viet Vo Head of Core Business Operations · Glamox

Hire the team.
Then build your own.

Start with the four core specialists. Add the agents your operation needs. All grounded in the same process-mining engine, all paid for in proven impact.

Book a 30-minute intro →